Support & FAQ

Q: Can I install Interphone on any type of helmet?
A:Yes

Q: Do I need to modify my helmet to install the Interphone?
A: No

Q: Can I install Interphone on both the left and the right hand sides of my helmet?
A: Yes

Q: Do I need to buy an additional kit to install the Interphone on a jet helmets
A: No

Q: Do I need to buy an additional kit to install the Interphone on a demi-jet helmet?
A: No

Q: Do I need to buy an additional kit to install the Interphone on a full face helmet?
A: While you don’t need to, there is a specific comfortkit available for full face helmets

Q: If I own a jet (or demi-jet) helmet and a full face helmet, which kit do I need to buy in order to use Interphone on both helmets?
A: For jet and demi-jet helmets, the "micInterphonesp" is needed (which is already included in the basic kit), while the "comfortkit" is recommended for full face helmets

Q: Do I need to make any modifications to my helmet to fit Interphone?
A: The kit supplied contains two types of mounting brackets to mount onto the helmet, one self-adhesive (semi-permanent) and the other with a removable clip using two screws. Use the one most suitable for the type of helmet you own

Q: Can I remove Interphone from my helmet easily?
A: To remove the Bluetooth module, press the blocking handle against the helmet shell (photo O). Keep it pressed down and slide the Bluetooth module upwards

Q: Do I have to remove the Bluetooth unit from my helmet when it rains?
A: No, the Interphone is completely waterproof

Q: Do I need to remove the Bluetooth unit from the helmet to recharge it?
A: No, the unit can be recharged while still on the helmet

Q: Up to what speed can I be sure that my listener will hear me clearly?
A: Up to 180 Km/h, but this may vary depending on turbulence caused by the aerodynamics of bike and helmet

Q: Do I have to turn the Bluetooth unit volume up at higher speeds?
A: No, the Interphone automatically adjusts the volume depending on the ambient noise level

Q: How many riders can be linked by an Interphone connection?
A: One Interphone connection can link two separate riders or the rider and the pillion passenger

Q: Does the Interphone work with all mobile phones?
A: No, only with Bluetooth compatible mobile phone

Q: Does the Interphone need to be turned on to perform pairing with my mobile phone?
A: No, the pairing procedure is performed with the Bluetooth unit turned off, holding the multifunctional button until the indicator light flashes red and blue (see instruction manual)

Q: What if I receive an incoming phone call while I’m in Interphone mode?
A: Simply press the multifunctional button on the Bluetooth unit twice

Q: After I’ve ended a phone call, how do I return to Interphone mode?
A: Hold the multifunctional button for about 3 seconds

Q: What if I receive an incoming phone call while I’m in GPS mode?
A: Press the multifunctional button or use the voice answer function, if configured

Q: Can I use the voice answer function for incoming calls?
A: Yes, if the function has been configured

Q: Can I use the voice call function for outbound calls?
A: Yes, if the function is supported by your mobile phone and has been configured

Q: Do both Bluetooth units need to be turned on to perform pairing between two Interphones?
A: Read the instruction manual for the correct procedure

Q: If bike-to-bike connection fails during Interphone mode due to excessive distance, how do I reactivate the connection?
A: Once within range again, simply press the multifunctional button for about 3 seconds

Q: When I answer a call, can the second Interphone unit hear my conversation?
A: No

Q: If I buy an Interphone kit, can I speak with any other rider?
A: No (unless the other rider’s Interphone kit has been previously paired with yours)

Q: Can I pair my Interphone with another Bluetooth Interphone system of a different brand?
A: No

Q: When in GPS mode, can I talk to the pillion passenger or another rider with an Interphone ?
A: Yes, but you will not be able to listen to GPS information during the conversation

Q: Can I make a phone call while in GPS mode?
A: Yes, but you will not be able to listen to GPS information during the call